Is there a way to use a custom /account page with Shopify’s New Customer Accounts without being redirected to the default orders page?
Details:
When enabling Shopify’s New Customer Accounts, Shopify forces the /account URL to redirect to its default orders page, regardless of whether we have a custom account page designed for that URL.
I’ve confirmed with Shopify Support that this redirection happens at the platform level, even before theme code or liquid files are loaded. This means we cannot override it with code, redirects, or workarounds within the theme.
My Questions for the Community and Shopify Team:
Is there a way to disable Shopify’s forced control of /account when New Customer Accounts are enabled?
Can Shopify allow merchants to choose whether /account points to the native account page or to a custom page?
Is there any API, setting, or upcoming feature that would allow more flexibility for handling /account while using New Customer Accounts?
Is the only option really to change the custom account page URL to something like /pages/account or /dashboard?
Is Shopify considering any updates to solve this issue for merchants who have heavily customized account dashboards?
Current Situation:
If we enable New Customer Accounts, /account gets locked to the native Shopify Orders page.
If we stay on Legacy accounts, we can continue using /account for our custom account dashboard and still use the new login flow (/customer_identity/login). However, we lose features like:
Saved Payment Methods
Buy Again Button
Context:
We have a fully functional and customized account page built on /account that includes more than just orders — like subscriptions, loyalty information, and custom dashboards. Changing the URL to /pages/account would be disruptive to the user experience and requires significant updates across navigation, customer education, and links.
Would appreciate any guidance, solutions, or roadmap updates from Shopify or insights from other merchants facing this.
Thank you in advance!
