In order to have a pixel account, I tried to connect my Facebook account with my Shopify store, but I had this message
"This ad account can't be added to the selected business manager because you've reached the maximum number of allowed ad accounts" ( photo below)
I don't know what to do, neither why I have this message ( my maximum number of allowed accounts is 1)
can you please tell me what to do ?
The error is something you will need to contact Facebook support for as only they will be able to help troubleshoot this further. I would also recommend reviewing our Table of Contents on the Facebook channel to ensure you have all the proper settings for your account.
Thanks for your answer,
Please could you tell me how can I contact them? I can't find a way to contact a business department or something like that, I tried to message them from my personal account on the feedback section but I didn't receive an answer.
Could you help me with that, please?
The live chat feature will only appear if you are logged into your Business Manager account (not your personal account). From there, you will need to go through the support router in order to initiate a live chat.
Facebook Live Chat is available to merchants between 9AM EST - 11PM EST. The live chat feature will not appear if you are attempting to access the chat outside of these hours.