I can't see received messages in Shopify Experts

Grandeur
Tourist
7 0 1

Hello,

 

I have received few emails, tried to access them and reply, but when I enter message board it's just a blank page more or less. How to solve this issue? NVM FIXED IT.

 

Screenshot 2023-08-13 082915.png

Replies 5 (5)

tdave22
Tourist
3 0 3

Having the same problem, how did you fix? Thx.

SainKX7
Visitor
1 0 1

Hi, are you able to share your solution?

 

brvhrtnrgy
Tourist
3 0 0

How?

tdave22
Tourist
3 0 3

I figured it out, it has to do with your contact information. Go into your profile and confirm your name and email address. It will walk you through if there is missing info! I confirmed my email and now I can see my inbox.

brvhrtnrgy
Tourist
3 0 0

You’re the best!