i cannot buy domain name SERVER ERROR issue

[ducobu123]

i cannot buy a domain name, the SERVER ERROR red square appear each time, im trying since yesterday, nothing change 

[ducobu123]

toyslandiaworld.com   , the shopify keeps showing me the green button to buy, i click buy and just get the SERVER ERROR red square

[Skye]

Hi, @ducobu123.

Thanks for posting. That definitely sounds frustrating!

What you are experiencing is most likely a localized issue as we have not had any reports of our domain purchases being down. There are a few steps you can try to make sure the issue isn't on your end. The easiest is logging in from an Incognito or Private browsing window and attempting to purchase the domain. If that doesn't work, please move on to the following steps: 

1. Clear the cache and cookies (in Chrome, use the "all time" time range).
2. Ensure the browser's cookie preferences are NOT set to "Block all cookies"
3. Try on another web browser, AND try within the browser's incognito mode.
4. Ensure the web browser is up to date on the latest version
5. Try another device, such as another computer or a cellphone.
6. Try on the Shopify Mobile app.
7. Try another internet connection (example, switch to a cellular network on a phone rather than wifi).

I hope that helps! If you continue to run into errors please reach out to our live advisors who can check on this for you. To do so, visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.'

In the meantime, it sounds like you are brand new to Shopify. If so, congratulations on the latest business venture! I recommend using our Launch Checklist to walk you through each step and set you on the right path to success!