I cannot connect Instagram and Facebook to my Shopify for IG & FB shops.

[urbanlushness]

Hello I have followed all the directions but I keep getting this error message. I have tried disconnecting and reconnecting and I cannot find the solution. Please help

[ektad]

Hello Seller!

We are happy to help you.

You are unable to connect your Shopify store to Facebook and Instagram shops due to non-compliance with Meta’s Commerce Eligibility Requirements.  We would suggest you go through the requirements and ensure that you are following all of them.

Furthermore, as a merchant, you must know about all the Facebook policies to onboard your business across Facebook Commerce. Make sure you aren’t violating any of them.

In case you need any further assistance, you can try this app , its super useful and free

[tiwari_abhishek]

Hello merchant,

Glad to answer your question. 

We’re sorry that you are facing problems while connecting your Instagram and Facebook to your shopify store. This generally happens due to non-compliance with the Commerce eligibility requirements. 

We advise you to go through the prerequisites and ensure that you comply with them.

Additionally, if you are new to the world of Meta commerce, you must ensure that you aren’t in violation of any of the Facebook Policies,  then before onboarding your online business across Meta Commerce.

For those seeking to expand their Shopify business on Facebook and Instagram, the Facebook & Instagram Shopping app by CedCommerce is a must-try solution. 

Available on the Shopify app store, the app enables seamless selling across both platforms and offers 24/7 customer support for a smooth and stress-free experience.

Hope this answer serves you well.

Thanks