I cannot upload any files to shopify

danwatters94
Visitor
1 0 0

I cannot upload files whilst editing theme or in the file section in settings. When I click upload files nothing happens. No message of error or anything to suggest what the problem might be. Please advise.

Replies 4 (4)

Blair
Shopify Staff
1716 244 214

Hi @danwatters94,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with uploading files to the Shopify admin, to ensure this gets resolved. To confirm I'm fully understanding, are you able to share an example of a file type (i.e JPEG, PNG, etc) and size you've attempted to upload to the Shopify admin without success? 

 

To provide some context, all files should be uploaded to the Files page of the Shopify admin and meet the following requirements: 

 

  • Maximum file size of 20MB (megabytes).
  • Maximum resolution of 20MP (megapixels). 
  • The aspect ratio is between 100:1 and 1:100. 
  • Acceptable file formats include JPEG, PNG, WEBP, HEIC, and GIF.

 

For more information on file formats, you can check out our Uploading and Managing Files documentation.

 

If however, the files you're attempting to upload meet the requirements stated above, I recommend you attempt the following local troubleshooting steps to see if this helps to resolve: 

 

  • Clear Cache and Cookies.
  • Access the shop from an Incognito Tab. 
  • Try using Another Browser (i.e Chrome, Firefox, or Safari). 
  • Try using Another Device (i.e Mobile device, Desktop, etc). 
  • Try uploading files from the Shopify App. 

 

If after attempting the steps outlined above the issue persists, please feel free to Contact Support. This will allow our advisor team to investigate further and ensure it gets resolved. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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yduj29
Visitor
1 0 0

Hi Blair, I am experiencing the same thing. I tried uploading a file and I keep getting server error, I tried clear cache and using incognito and even using my mobile but still the same.  I attached the picture. Please help! 

yduj29_0-1679069685910.png

 

Blair
Shopify Staff
1716 244 214

Hi @yduj29,

 

Thanks for the prompt response and giving those troubleshooting steps a try.

 

If you continue to receive this error, I'd encourage you to to Contact Support. This will allow our advisor team to investigate further as we wouldn't have access to any account-specific information through the Community. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

HelsBels
Shopify Partner
5 0 2

Hi there, did you find a fix for this - I keep having the same issues. Cheers, Helen