Liquid, JavaScript, themes, sales channels
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Hi, @MOSY!
Rose here from Shopify. Thanks for reaching out!
Can you provide a bit more detail on the issue you are experiencing? What steps are you taking to lead to the white screen and from which page?
When I take a look at your store and go back to a previous page via my browser, everything appears as expected. With that said, I suggest clearing the cache and cookies of the web browser you are using. I might also suggest trying this in another browser to see if we can narrow down where the problem might be coming from. If it works in another browser, then it’s likely just a cache issue.
Please let me know if the issue persists and we can look into this deeper.
Cheers!
Holly | Social Care @ Shopify
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This is an accepted solution.
Hi, @MOSY!
Rose here from Shopify. Thanks for reaching out!
Can you provide a bit more detail on the issue you are experiencing? What steps are you taking to lead to the white screen and from which page?
When I take a look at your store and go back to a previous page via my browser, everything appears as expected. With that said, I suggest clearing the cache and cookies of the web browser you are using. I might also suggest trying this in another browser to see if we can narrow down where the problem might be coming from. If it works in another browser, then it’s likely just a cache issue.
Please let me know if the issue persists and we can look into this deeper.
Cheers!
Holly | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi, @Eclaterjeweller !
Thanks for reaching out.
First off, I just want to say I love your store and products - so beautiful!
I took a look at your site on my mobile device and I am see the issue you are referencing. I'm not seeing it on Google Chrome though. Can you confirm that you are only seeing the issue on your mobile device as well? What kind of device do you use?
With that being said, when did you first notice the issue? Have you made any recent changes to your website that may have affected the code of your theme?
I look forward to hearing from you!
Holly | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hello
I am having a similar issue on my store sunstudioegypt.com
when I click anywhere or on some buttons the page turns white from the phone or desktop
Hi @Holly we are having this problem with two of our stores (puremarket.rs and puritybox.rs). I don't think it is an acceptable solution for our customer to clear their cache so they can use the store uninterrupted. Did you find another solution in the mean time?
Hello Mosy,
Your site looks beautiful! It seems that you fixed the issue too.
I’m currently experiencing the same issue, could you please share how you fixed it? Thank you so much.
Hi, @Stellalu !
Thanks for reaching out about this.
Are you seeing a white screen when you access your store generally or when you click to the previous page as mentioned in this thread? Please let me know a bit more about the issue you're experiencing. If you can also send me your store URL, that would be fantastic!
In the meantime, I would suggest trying Google Chrome and clearing your browser of cache and cookies to see if that helps.
I look forward to your reply.
Cheers!
Holly | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hello Rose,
Thanks for your reply. It only happens to me when I try to click to the previous page on my mobile phone. The PC version works no problem.
The store URL is www.aulalaparis.com
Thank you in advance.
Best,
Stella
Hi, Stella!
Thanks for getting back to me.
Can you let me know the following information:
With this context, I can reach out to our technical team to see what can be done.
I look forward to your reply!
Holly | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi Rose
Our site has the exact same issue too. Did Stella get back to you, and did you find a solution to the problem?
Thanks
Candace
Hi for anyone else with this issue, I followed the guide here and it works fine now:
https://support.maestrooo.com/article/210-fixing-the-back-button-not-working-on-ios-13
Let me give solution here.
Go to Theme settings from online store.
Click on Animations and uncheck page transitions.
Hope this works for all folks.
where do you find theme settings?
Thank you very much!!!! This was the problem.
Thank you! This worked for me as well. I found the transitioning functioned properly on Firefox but not on Chrome. Disabling transitions under Theme Settings > Animations did the trick!
I can't do this. Where do I find Animations?
I dont see that on my end. I attached a picture of what I see.
Thank you so much for tour help.
THANK YOU!
This worked for me.
Thank you
Hi there,
I am having same problem on my mobile access to my website, white screen shows up when i try to go back. how did you get it fixed, can you please also help me.
our website : ladyocean.com.au
Try this solution, always happy to help.
Go to Theme settings from online store option on the left side of the screen.
Click on Animations and uncheck page transitions.
Hello I am also facing similar issue, My Shopify website doesn't loads up on going back in mobile view it just shows the blank screen but it works proper on desktop view, please help me with this issue. here is the screen recording and screenshot https://drive.google.com/file/d/1RL-SSSQtb_WaF8-W3Etj06cs5fFy3shm/view
Hii, I am also facing the similar issue. My Shopify website doesn't loads up on going back in mobile view it just shows the blank screen but it works proper on desktop view, please help me with this issue. here is the screen recording: https://drive.google.com/file/d/1RL-SSSQtb_WaF8-W3Etj06cs5fFy3shm/view
same issue url: tribalgemsinternational.com
Hello holly
i face the problem that my store generally turns to white screen from desktop and mobile , can you help me please!
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