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I have a white screen when i go back to previous page.

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MOSY
New Member
9 0 0
I have a white screen when i go back to previous page. It just stop loading. How to fix it?

My site: https://mosyworld.com/
Accepted Solution (1)

Accepted Solutions
Holly
Shopify Staff
Shopify Staff
561 68 113

This is an accepted solution.

Hi, @MOSY!

 

Rose here from Shopify. Thanks for reaching out!

 

Can you provide a bit more detail on the issue you are experiencing? What steps are you taking to lead to the white screen and from which page?

 

When I take a look at your store and go back to a previous page via my browser, everything appears as expected. With that said, I suggest clearing the cache and cookies of the web browser you are using. I might also suggest trying this in another browser to see if we can narrow down where the problem might be coming from. If it works in another browser, then it’s likely just a cache issue.

 

Please let me know if the issue persists and we can look into this deeper.

 

Cheers!

 

Holly | Social Care @ Shopify 
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Replies 18 (18)
Holly
Shopify Staff
Shopify Staff
561 68 113

This is an accepted solution.

Hi, @MOSY!

 

Rose here from Shopify. Thanks for reaching out!

 

Can you provide a bit more detail on the issue you are experiencing? What steps are you taking to lead to the white screen and from which page?

 

When I take a look at your store and go back to a previous page via my browser, everything appears as expected. With that said, I suggest clearing the cache and cookies of the web browser you are using. I might also suggest trying this in another browser to see if we can narrow down where the problem might be coming from. If it works in another browser, then it’s likely just a cache issue.

 

Please let me know if the issue persists and we can look into this deeper.

 

Cheers!

 

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Eclaterjeweller
New Member
2 0 0
I have the same problem when i using mobile to browse my website. Can someone help?
My site: eclaterjewellery.com
Holly
Shopify Staff
Shopify Staff
561 68 113

Hi, @Eclaterjeweller !

 

Thanks for reaching out. 

 

First off, I just want to say I love your store and products - so beautiful! 

 

I took a look at your site on my mobile device and I am see the issue you are referencing. I'm not seeing it on Google Chrome though. Can you confirm that you are only seeing the issue on your mobile device as well? What kind of device do you use? 

 

With that being said, when did you first notice the issue? Have you made any recent changes to your website that may have affected the code of your theme?

 

I look forward to hearing from you!

 

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Stellalu
New Member
5 0 0

Hello Mosy, 

Your site looks beautiful! It seems that you fixed the issue too. 

I’m currently experiencing the same issue, could you please share how you fixed it? Thank you so much. 

 

Holly
Shopify Staff
Shopify Staff
561 68 113

Hi, @Stellalu !

Thanks for reaching out about this. 

Are you seeing a white screen when you access your store generally or when you click to the previous page as mentioned in this thread? Please let me know a bit more about the issue you're experiencing. If you can also send me your store URL, that would be fantastic!

In the meantime, I would suggest trying Google Chrome and clearing your browser of cache and cookies to see if that helps.

I look forward to your reply.

Cheers!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Stellalu
New Member
5 0 0

Hello Rose,

 

Thanks for your reply. It only happens to me when I try to click to the previous page on my mobile phone. The PC version works no problem. 

The store URL is www.aulalaparis.com

Thank you in advance.

 

Best,

Stella

Holly
Shopify Staff
Shopify Staff
561 68 113

Hi, Stella!

Thanks for getting back to me. 

Can you let me know the following information:

  • When did you first notice the issue?
  • What mobile device and browser are you using?
  • Can you send me a screenshot of what you are seeing?

With this context, I can reach out to our technical team to see what can be done.

I look forward to your reply!

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

CCandace
New Member
2 0 2

Hi Rose

 

Our site has the exact same issue too. Did Stella get back to you, and did you find a solution to the problem?

 

Thanks

Candace

 

CCandace
New Member
2 0 2

Hi for anyone else with this issue, I followed the guide here and it works fine now:

https://support.maestrooo.com/article/210-fixing-the-back-button-not-working-on-ios-13

 

 

Fundspiration
New Member
2 0 3

Let me give solution here.

Go to Theme settings from online store.

Click on Animations and uncheck page transitions.

 

Hope this works for all folks.

Copacabana
New Member
1 0 0

This worked for me.

Thank you

sherane
New Member
1 0 0

where do you find theme settings?

MarkMaurice
New Member
1 0 0

Hello

I am having a similar issue on my store sunstudioegypt.com

when I click anywhere or on some buttons the page turns white from the phone or desktop

ladyocean
New Member
1 0 1

Hi there, 

 

I am having same problem on my mobile access to my website, white screen  shows up when i try to go back. how did you get it fixed, can you please also help me. 

our website : ladyocean.com.au 

https://ladyocean.com.au/

Fundspiration
New Member
2 0 3

Try this solution, always happy to help.

Go to Theme settings from online store option on the left side of the screen.

Click on Animations and uncheck page transitions.

 

DušanMijušković
Shopify Partner
13 0 3

Hi @Holly we are having this problem with two of our stores (puremarket.rs and puritybox.rs). I don't think it is an acceptable solution for our customer to clear their cache so they can use the store uninterrupted. Did you find another solution in the mean time?

Dušan
Social media manager @ Checkout.rs
tribalgems
New Member
3 0 0

same issue url: tribalgemsinternational.com

NickTheGreek1
New Member
1 0 0

Thank you very much!!!! This was the problem.