I have entered the wrong bank account details when I setup my store, please help!

[Yespleaseskin]

When setting up my store I may have added in the wrong bank account details and I’m having a hard time trying change the bank account details attached to my Shopify store. Customers have purchased products from my store but the money can’t be processed into my bank account. please help, this is urgent. 

Thank you. 

[Holly]

Hi, @Yespleaseskin!

Rose here from Shopify. Thanks for reaching out!

You can deactivate the payment gateway you have set up and activate it again. Upon reactivation, you will be able to enter the correct banking information so that your payouts can be deposited as expected moving forward. 

If you are using Shopify Payments and notice that some previous payouts were not deposited correctly, please let me know and I can look into it. If you are working with a third party payment provider, you can reach out to them directly regarding your payouts. 

I hope that helps! If you have any other questions, please let me know.

Cheers!

[beecutebaby]

When setting up my store I may have added in the wrong bank account details and I’m having a hard time trying change the bank account details attached to my Shopify store. Customers have purchased products from my store but the money can’t be processed into my bank account. please help.

[Holly]

Hi, @beecutebaby !

Thanks for reaching out to us about this.

Seeing as you may have entered the wrong information initially, it sounds as though you may not be entering the correct banking information when trying to add a new account. Can you tell me what kind of error message you are seeing when you attempt to update the bank account on file for your Shopify Payments?

Can you also send me your store URL, please?

I look forward to your reply. 

Cheers!

[beecutebaby]

I have this error

• Unable to deposit your Shopify Payments payout

  Update your bank account details to receive your payout.

  View failed payout

  Yes, when Im trynig to change my account information I need to write the old one, so here is when I can write the correct

  my website is www.beecutebaby.com

[piranhafishing]

Please can you help om in the same situation, i guess i entred the wrong bank detail, because the name of the bank wasnot showing up.
and i already had a payout that i didnt receive.
i entred the correct bank detail and now the bank name is showing.
i would like to know what to do to get to get the payout that i miss, the payout was marked as paid. 

[Wavvyk]

rose I’m having same problem don’t remember my old bank account information can you please help me 

[beecutebaby]

I still have the same issue, nobody are helping me.

[Mackenzie3]

Hi! I entered my bank account information wrong. My first payout was deposited into the wrong account and says paid! I have entered my correct information, I am wondering how I can cancel that payment and get the money to my bank account?

[Mackenzie3]

@Holly please help!! My first payout was paid to the wrong information I put in for my bank account.. how do I get it into my correct account? I updated my information and put the correct numbers now!

[ColesBalloons]

Best option is to contact Shopify Customer Support via your Account and
they will be able to assist you.

[Hoytpelham]

I connected my bank account by logging in using Plaid and it has all my accounts and i clicked the one i wanted now when i look at my pet ent account the last two numbers on the account number doesn’t match up with any of my bank accounts and i didn’t even manually type them in i signed into my bank account with username and password so how could it possibly be sending money to a different account 

[PLAYGIRLXSHOP1]

I need help too. How did they help you ?

[beecutebaby]

I didn't get answer, did you?

[AromexAir]

Same thing happened to me except no one from Shopify seems to be able to help me. It's been a frustrating couple of weeks and I'm a big Shopify fan.  Very disappointed.

[beecutebaby]

Did you get help?

I don't

[Grayciousgrays]

Did you ever get help with this situation, how long did it take?