I finished my website 2 days ago, and was so proud until I noticed that I don't reveice all messages from my contact page (made by contact.page ). It looks to be totally random, I didn't modify anything in the code (anyway I don't know how to ahah). So sometime I receive them, and sometime I don't.
Here is the link of the form :
I alrealy tried to delete and built a new contact page, but the issue persist.
Can I please ask for your help ? My website is already online and I'm scared to miss some emails.
Thank you so much
Are your stores currently on a paid shopify plan? Or your store is in development mode ?
The problem will solved itself once the store was out of development mode and onto a paid shopify plan.
Mail comes generally ...Check your email inbox properly !
I cannot reach the shopify support, and it's been now 4 days that my website is running and I'm probably missing important messages ... Does anyone have a idea to fix it ? Thank you so much
Shopify support chat !
So, I contacted :
They made a lot of tests but nothing worked. I tried to change my contact adress for a classique gmail adress, and it's working.
So I investigate on this side, and finally found some workpress users got the same trouble with Gsuite sometime.
I needeed to add .test-google-a.com at the end of my contact adress and it's working !
Hi @Ôsataï , I have the exact same problem. Where did you add.test-google-a.com exactly to make the contact form work? Thank you!
Hi @Ôsataï - where did you add .test-google-a.com ? We are having the same issue and the contact form module is a black box.
I'm having the same problem. I don't get a message when someone sends a message via the form. Paid store set up for years.
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