New Shopify Certification now available: Liquid Storefronts for Theme Developers

i need help for our website error loading website page

3 0 0

hi guys we encounter a loading page error to our website.

we check to the web browser is working 100% but if you use a mobile web browser device to enter the website we encounter an erroe "there was a problem loading this website" while using mobile device we ask our friend to check on there end same error and some customer encounter using web browser mobile device same error. but if you use laptop or pc device the website is working fine and no error and such.


Here the screen shot of the error using mobile web browser.


if someone care to help us. on this error thank you so much

Replies 2 (2)
Shopify Staff
Shopify Staff
1531 218 189

Hi @Narutakii,


Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.


As I wasn't able to replicate this error on my mobile device, I'd encourage you to complete some local troubleshooting steps. This will allow us to confirm that the issue is not related to a browser error. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 


  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 


If after attempting all of the steps outlined above, you continue to receive that error, please Contact Us directly. It's likely just a cache issue, which local troubleshooting should resolve. If not, our advisor team can take a closer look and ensure it's resolved as quickly as possible. 


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

3 0 0

hi blair.

we try all the step but still same error even we try different mobile phones and tablets they all have same error not loading.  on pc browsers is working but in phone laptop and mobile is still down. 333.pngIMG_8294.jpgScreenshot_20230830-170135.png