Solved

I.P. Address - unusual repeat visitor from Boardman, Oregon - USA

ShelleyT
Shopify Partner
2 0 0

Hi there,

I have noticed a very high frequency of logins and visits to my shopify store from a location in Boardman, Oregon in the USA. Literally every few days for hours at a time, sometimes in the middle of the night in Oregon.  It has the third highest visits of any other city in the world, yet no one has place orders from that area. Does anyone know what it could be? I searched up one of the I.P. addresses and it said "Google" and also Amazon. 

Here is one of the I.P. addresses:

66.249.64.228

and 35.89.96.124

I'm concerned that it could be a sign of fraudulent activity since there are a lot of counterfeitters that copy my products and store already.  What is odd is that it is literally the identical location in Boardman Oregon that keeps popping up as  a "visitor" to the store. 

I hope someone can shed some light on this for me? Kind regards.

 

 

Accepted Solution (1)

PageFly-Theodor
Globetrotter
576 75 88

This is an accepted solution.

Hi @ShelleyT ,
This is Theodore from PageFly - Shopify Page Builder App.

The issue of frequent logins and visits to your Shopify store from a specific location without any corresponding orders raises concerns about potential fraudulent activity. These visits, especially being linked to IP addresses associated with Google and Amazon, suggest that they might be from bots or scrapers. These bots could be collecting information about your store and products, potentially for creating counterfeit products or engaging in other fraudulent activities. To protect your store, it's advisable to monitor your store's traffic for unusual patterns, regularly review your product listings to ensure they are clear and accurate, protect your intellectual property by registering trademarks and copyrights, and report any suspicious activities directly to Shopify.

I’ll be so happy if my suggestion can help to solve your problem. If you have any further questions, please feel free to tell me.
Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

View solution in original post

Replies 4 (4)

PageFly-Theodor
Globetrotter
576 75 88

This is an accepted solution.

Hi @ShelleyT ,
This is Theodore from PageFly - Shopify Page Builder App.

The issue of frequent logins and visits to your Shopify store from a specific location without any corresponding orders raises concerns about potential fraudulent activity. These visits, especially being linked to IP addresses associated with Google and Amazon, suggest that they might be from bots or scrapers. These bots could be collecting information about your store and products, potentially for creating counterfeit products or engaging in other fraudulent activities. To protect your store, it's advisable to monitor your store's traffic for unusual patterns, regularly review your product listings to ensure they are clear and accurate, protect your intellectual property by registering trademarks and copyrights, and report any suspicious activities directly to Shopify.

I’ll be so happy if my suggestion can help to solve your problem. If you have any further questions, please feel free to tell me.
Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

ShelleyT
Shopify Partner
2 0 0

Hi Theodore, thanks very much. That is really helpful, but frustrating. Already there is a group in China who created 27 copies of my website under different URLs, it is a bit of a nightmare. Is it possible to simply block any ip addresses at all from Boardman, Oregon? Do you know of a way to set that up on Shopify? Kind regards.

JLS1
Visitor
1 0 0

Hi, I am also having this exact same issue. Were you able to block them at all? I would love a solution. Many thanks.

SarinaB
Visitor
1 0 0

I am having the same very unusual activity from Boardman, OR.   Dozens of sessions from Boardman OR.