I repurchased a domain but gets error that says "A store with that domain name already exists"

[PatLouiseArt]

Hello,

On July 15, I went to repurchase my domain through shopify again and it went through. But it gives me an error of "A store with that domain name already exists."

I don't really understand why it can't simple reconnect. I've already contact support but they keep telling me their team is working on it but it has been over 2 weeks since I first reached out.

I am pretty upset since I am losing buisness and hope if someone can tell me if there is something I can do to get my domain to work or if I just need to cancel and find another platform.

Thanks

[Imogen]

Hi there, @PatLouiseArt! Thanks for taking the time to reach out to the Shopify Community Forums regarding your domain situation here! My name is Imogen. It's good to meet you!

Thank you for providing all of the context you have above. Based on the information you've provided, it sounds like this domain issue was passed up to our Escalated Team for them to work on, and you've since been waiting to hear back from them. If possible, can you provide me with a ticket number in relation to your support request around this domain?

[PatLouiseArt]

Hello!

Yes my ticket number is 49222855

[Imogen]

Thanks for sharing that with me, @PatLouiseArt! I've gone ahead and passed along that ID you shared with me to our Internal Team so they can follow up on the situation for you and see if we can speed up the process of having someone get in touch. They've let me know that they're reviewing things, and have asked me to advise that you keep an eye on your email inbox for any incoming messages regarding your domain. Thanks again!