That is correct! You need to reach out to our live support by clicking here, in order to change your store's currency. They will be able to temporarily unlock this feature for you so that you can update it!
Before proceeding with changing your store's currency, I want to ensure you are aware of potential impacts. Please take a moment to review the following four points:
1. Reporting: With changing between currencies, our reporting doesn't factor in the difference between currencies. So if you had $500 USD processed, that would show as $500 in reports. If next day you switch to CAD, the report would still read as $500 for the previous reports. Since $1 CAD is not equal to $1 USD, and the reports would be incorrect going forward.
2. Product Pricing: Since the dollar amount between currencies is not the same, a product price's value, could mean something different if currency is adjusted and impact their margins. Ex – $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
3. Apps: Some apps may have limitations when it comes to changing the selling currency. To understand how changing the selling currency will affect your apps, it is advisable to contact the respective app partner for clarification before proceeding.
4. Gift Cards: Gift cards with remaining balances in the previous selling currency will no longer be valid once the store's selling currency is changed.
Let me know if you have any questions about that. Is this your first store and a new business? Can you share some of your goals for the next quarter?
Maz | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog