I want to connect my domain to my current store but there is an error saying that a store with that

[Chinabrands]

I want to connect my domain to my current store but there is an error saying that a store with that domain name already exists. But I don’t have any other store connected to this domain name. It is worth mentioning that I suspended my store three months ago. The website and domain name were normal before. Now I have encountered domain name connection problems when I reopened it.

[sahilsharma9515]

Hi @Chinabrands 

You first need to disconnect the domain from your old store and then connect it to your new Store.

If you are not able to disconnect the domain from your old store (maybe you may not able to open your other store) then you need to contact shopify support so that they can disconnect the domain for you and then you will be able to connect the domain with your new store.

If you need any assistance then please feel free to ask the same.

Hopefully it will help you. If yes then Please hit Like and Mark it as solution!

Best Regards

Sahil

[Chinabrands]

Hello, thank you for your advice, but I have never connected this domain name to my other stores. I don't have other stores. I only have this one store. I think the problem may be that I suspended the store 3 months ago but did not tranfer my domain name. I checked this document.

Although I know the reason, I don't have a solution. I also tried to contact shopify live chat, but it has been a week and there is no result. I would be grateful if you could help me with this.

[sahilsharma9515]

Hi @Chinabrands I would love to help you, but I will need the access of your store to look into the exact issue and solve the same.

Best Regards

Sahil

[Chinabrands]

Dear Sahil,thank you very much for your reply. I can authorize you to visit my store. Could you please tell me your email address?

[sahilsharma9515]

Hi @Chinabrands you can find my email, just below my message: "Email Me" text, just click that and you find me email.

Best Regards

Sahil

[Mac]

Hi, @Chinabrands!
Thanks for reaching out in our Community Forums and for sharing your concern.

I understand that you would like to transfer your domain between Shopify stores. If you have access to your previous shop, you will want to access it and initiate the process by following this guide. If not, you would need to reach out to our support team for next steps. Since you already reached out, you will want to confirm that your ticket has been escalated and our team will follow up as needed.

[Chinabrands]

Thanks for your reply, I have contacted Shopify's support team as well and my ticket has been escalated but it's been a week and there's no progress, so I'm anxious and looking for a solution here.