I Want To Email Customer Support

[arnoldmm54]

Hi,

I used to be able to write email to customer support. For almost a year I am unable to do so.

Can you please verify that email customer service is still available nd how to access it. I’ve followed directions as posted and it always opens a chat windows, which I do NOT want.

Thank you.

[Victoria]

Hello, @arnoldmm54.

Thanks for reaching out!

We currently offer support via live chat which can be accessed through the Shopify Help Center. At this time, our Support email is no longer active. If you have any non-account-specific questions, feel free to include them here. If you'd like account-specific support, we recommend navigating the Help Center to connect with a Support Advisor.  

[arnoldmm54]

Hi Victoria,

Thanks for the reply. 

So I understand that based on my experience Shopify has NO customer support.

I was getting a lot of fraudulent transactions and chargebacks and was recommended to install a Shopify APP which I did.

Technical staff from the app requested I contact Shopify for three pieces of information. 

I spent an hour in chat and was promised the info. I wrote a couple of times more and did another chat and now almost three weeks later I still don't have what I need for full activation of the app.

Shopify has degraded support, does not respond and makes me wonder why I am using and paying for it.

[arnoldmm54]

I did two chats requesting information that app Chargeflow team asked me more. Three weeks later and two hour long chats and Shopify customer support still has not sent the info. I do not want chargebacks and paid for and installed the the app.

Why does customer support not respond to me.

I copied chargeflow request below:

Thanks for providing the screenshot of your descriptor. We're setting up your alerts service now, which should take 1-2 business days. I'll send another email to confirm once it's activated. For full coverage of alerts, please provide the following:

MCC
VISA CAID
VISA BIN

Kindly reach out to Shopify support to obtain this details

[jryu12398]

Hi Victoria,

Your chat support does not work. It says 5 min in queue, but it never actually connects. How do we get REAL support?