Image banner GIF is not showing on my mobile version

[brandikastudio]

Hi!! I successfully uploaded a GIF as an image banner for a store and it shows correctly on the desktop version but it doesn't show at all on mobile. Ive tried adding several codes to the CSS files and nothing happens. Please help!

[Made4uo-Ribe]

Hi @brandikastudio 

Please share your website so we can provide a code appropriate for you

[Faheemsupreme]

Would you be able to help my site too? I’m experiencing the same issue!

[Made4uo-Ribe]

HI @Faheemsupreme 

Would you mind to share your store URL? Thanks!

[Faheemsupreme]

thesupremestudios.com

[Faheemsupreme]

Thank you for your help! Were you able to find the solution?

[Faheemsupreme]

I do hope you’re able to help. My site URL is Thesupremestudios.com.

[Faheemsupreme]

Hello. I’m still experiencing the same issue.

[Made4uo-Ribe]

Hi,

Do you mean this one?

[Faheemsupreme]

Hello! Yes, that’s the banner! It’s loads very slowly and eventually doesn’t show on mobile.

[Made4uo-Ribe]

As you see on my Ss it working well on the mobile view on my end. 

[Faheemsupreme]

Really? I’ve received feedback from others about it not working and I tried it myself, it never loads up. I wish I could show it how it comes up for me, but my screenshot won’t upload. It just shows a box with a question mark. It doesn’t load up for anyone.

[Faheemsupreme]

Hello,

is there any coding that you can provide? I’m still getting feedback that the banner isn’t loading. I wish I could attach the screenshot I have, but it won’t let me.

[Faheemsupreme]

Hello.

I’m still having uses with my banner loading. Are you able to help provide the HTML?

[Faheemsupreme]

Hello,

This is what a customer just sent me when he viewed my site. Are you able to help with this?

 

[Ciro4]

You just need to upload you gif to your file

Go to Content   then go to file... click upload and import your gif and save then reload the store and thats it