Image banner resize problems-Rookie

samspade
New Member
6 0 0

I have searched. Not able to find a working solution.
I am unable to resize my image banner images to fit properly. I have tried multiple different pixel sizes etc.
I have:
Win 11
Shopify Dawn theme (updated. ver. 12.0)
CanvaPro
Corel PaintShop Pro

Your help would be GREATLY appreciated!, been stuck on this 2 days now!!
Thanks, Sam

Replies 8 (8)

Moeed
Shopify Partner
3531 890 1106

Hey @samspade 

 

Welcome to Shopify Community! Can you share your Store URL and Password if enabled? Also are you experiencing this problem for mobile or for desktop?

Best Regards,

Moeed

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samspade
New Member
6 0 0
Thank You for the very prompt response!

The issue is happening on both desktop & mobile view. I have tried much smaller(pixel size) images and much larger, to no avail?

Not comfortable sharing URL or P/W online....sorry. Just joined.

Any help would be great!

Sam

Dan-From-Ryviu
Shopify Partner
6915 1305 1333

Hi @samspade 

Did you try to change the setting of image banner in Online store >Themes > Customize > Image banner > Banner height?Screenshot 2024-01-08 at 16.16.49.png

 

- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips
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samspade
New Member
6 0 0
Yes Dan, changed banner height and it help a small amount, but image was was still missing approx. 1/3 of left side.
I should note that this also happens when I try to use 2 images for image banner. It then cut’s off both left & right sides of images...??

Is there any way to alter the Shopify auto resizer? It seems to be working overtime!...

Sadly I’m not very familiar with code or coding.
Thank you,
Sam

Dan-From-Ryviu
Shopify Partner
6915 1305 1333

Could you share your store URL so I can check and provide the solution?

- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 1 month of Shopify for $1. Sign up now

samspade
New Member
6 0 0
Sorry Dan,
I must have replied improperly.
URL is: Pimisi Bay Contracting (pimisi-bay-contracting.myshopify.com)
Thank You,
Sam

samspade
New Member
6 0 0

Did you see my URL link?

samspade
New Member
6 0 0

What have I done to my community account?? I am unable to post anything??