Re: Image pic disappears when hovering if no second pic

Image pic disappears when hovering if no second pic

Goldndiamond
Tourist
10 0 3

👋 Hi 

new member here 

just a question, it wasn’t doing it before (it would just stay on the one pic)  but now when I hover on an image picture the image disappears. If there is more than one picture it goes to that one but if no second pic available it just disappears. Does anyone know how to help without loosing the feature where it changed and slightly zooms in. 
thanks!! 
clueless here! 

Replies 10 (10)

Hardik29418
Shopify Partner
2913 419 1081

@Goldndiamond  I can Help you.

- Need a Shopify developer? Chat on WhatsApp or EMAIL ME!


- Your Coffee Tip would do Magic code ❤️
- For Shopify Design Changes | Shopify Custom Coding | Custom Modifications
- Email

LitExtension
Shopify Partner
4860 1002 1151

Hi @Goldndiamond,

Please send your site and if your site is password protected, please send me the password.

I will check it for you.

LitExtension - Shopping Cart Migration Expert
Check out our Shopify migration app to migrate your online store to Shopify
Goldndiamond
Tourist
10 0 3

Hi

Thanks!!

 

https://goldanddiamondjewelry.myshopify.com/admin

 

is this the collaborator code you need?

5161

sorry first time 

Nick
Shopify Staff (Retired)
4531 434 1026

Hi @Goldndiamond,

That sounds annoying for sure! Could you share which theme you're using and your store URL so we can take a look at an example of this live in action? Once we know which theme you're using and can see exactly what's happening, we'll have a better idea of what's going on and how to fix it or where you could go for further help to rectify this if needed. 

Looking forward to hearing from you!

To learn more visit the Shopify Help Center or the Community Blog.

Goldndiamond
Tourist
10 0 3

https://goldanddiamondjewelry.myshopify.com/

 

HI

Thanks!
Here is the store url 

Its just annoying because it wasn't doing it before but I just noticed it was doing that. I know I had been trying to fix some other things so i had downloaded some apps but i deleted the extra ones now and still doing it

Thanks for the help

 

 

Nick
Shopify Staff (Retired)
4531 434 1026

Thanks for sharing @Goldndiamond

It seems like this is the new Dawn theme from how it looks? If it is, don't hesitate to reach out to the theme support team at Shopify to take a look at why this might be happening. If you added some apps after the fact and now it's not working, it could well be that, but without taking a closer look, the team can't be sure! 

To reach the team, click the link here and log in to verify then let them know what's going on. They'll guide this to the theme support team who will take a deeper look for you! Our theme support team know these themes inside and out and will be able to identify it. 

To learn more visit the Shopify Help Center or the Community Blog.

Goldndiamond
Tourist
10 0 3

Thank you I will do that

I did try to open an chat and its just getting frozen  won't let me reply 

Nick
Shopify Staff (Retired)
4531 434 1026

Hi @Goldndiamond,

Were you able to get through to the support team? Everything seems to be running ok. If the chat keeps freezing up, could you try on a different device or maybe an incognito tab or clear your browser cache and try then? Hopefully you got through though. 

To learn more visit the Shopify Help Center or the Community Blog.

Goldndiamond
Tourist
10 0 3

Hi 

I was communicating with them through email But I was trying things on my own yesterday and realized that I had added an app that was adding a quick sticky add to cart button on each of the products and that was what was making the image disappear. so when I deleted that app when I disabled it it was fine and stopped disappearing! 
thanks for all the help

Nick
Shopify Staff (Retired)
4531 434 1026

Ah perfect! Great to hear you got it sorted out, thanks for letting me know. 

To learn more visit the Shopify Help Center or the Community Blog.