Images not loading on mobile

Suky_Gardiner
New Member
2 0 0

We're using the theme 'Avenue' and images are loading on desktop but not mobile. Please can someone advise? Our URL is www.lucyandsam.com 

Reply 1 (1)
Ollie
Shopify Staff
Shopify Staff
890 93 152

Hey @Suky_Gardiner.

 

Thanks for reaching out.

 

I appreciate the context that you have shared as that is very helpful! Looking into the URL that you have provided, I was able to navigate successfully to your store with the images loading correctly on my mobile device. In this case, could you attempt to clear the cache on your mobile browser to see if that allows the images to load?

 

If the issue persists, I would suggest attempting this action on a separate browser. As for example, if you are using Safari - try this action on Google Chrome.

 

Let me know if that does the trick.

 

Ollie | Social Care @ Shopify 
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