Invalid or Missing reCAPTHCA Token

thecollins6
Tourist
4 0 4

Good Morning, we've had an ongoing issue where our customers are receiving an "Invalid or Missing reCAPTCHA Token" error when trying to login to our site via Chrome.  The login works fine on Safari and Firefox, however the error persists on Chrome.  We've turned the reCAPTCHA requirement off and back on again and the error remains.

 

Has anyone else experience this issue and/or does anyone have a remedy?  I've been chatting with the Shopify technicians but they're unable to provide a solution at this time.

Replies 4 (4)

beforesixpm
Visitor
1 0 3

I am having the same issue. 

 

Shay
Shopify Staff
2968 460 609

Hi @thecollins6 and @beforesixpm 

 

Thank you for sharing this feedback in our community. I don't have any known or open issues right now with Google recaptcha, so I do recommend creating a support ticket with our chat team in our Help Center so this can be logged and tracked. Hopefully this is something we can get resolved ASAP for you!

Shay | Social Care @ Shopify 
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DanyPellCA89
Visitor
1 0 2

Same here.  A lot of our customers are getting the error:

"What happened? Invalid or missing ReCAPTCHA token."

sauzer77
Shopify Partner
1 0 0

I am having the same issue, but not on my online store. I am having the issue in my local environment. Is there anything different I need to do there?