Inventory Issue

[Vikram48869]

I am facing a issue in my inventory. Whenever I push any product to Shopify from any supplier it's stock shows in Inventory but shows sold out on online store. This is stoping me to start my business. So please help me ASAP.

Thank you

[Victoria]

Hi, @Vikram48869.

Welcome to the Shopify Community.

Could you confirm that inventory tracking is turned on? Could you verify that the inventory quantity is greater than zero? You'll also want to ensure that the product is set to be available on your online store sales channel. 

[Vikram48869]

Everything you have said is ok. But can yo please elaborate that how to check that the product is set to be available on my online store sales channel? Please

[Victoria]

From your Shopify admin > Products section, you can click into any product. From the product page on the right-hand side under Publishing - Sales Channels, you'll want to ensure there is a green dot next to Online Store.

If you are using a third-party app for inventory management or product sourcing, double check if there are any synchronization issues.

[Vikram48869]

Still it's not the issue. Can you suggest something else please

[Victoria]

Thanks for trying those options. 

I would like our team to take a closer look into your store to help identify the inventory issues. To get in touch with our team, please reach out via the Shopify Help Center to create a support request.