Is Mesh Beach Shoes a reliable store? Unresolved order issue discussion

[Daithanh]

Made a purchase from Mesh Beach Shoes
Made two purchase under the order number 77316
Since the 7th of February 2022.
I am a customer by the name Daithanh Van
I have been told by Mesh Beach Shoes that my
Parcel is being delivered through YUN EXPRESS
With tracking number YT2205221272315437
It is now the 5th of March 2022.
I still have not received any thing ??????
No reply from any one ?
Can any body tell me what is going on ?????
Is MESH BEACH SHOES powered by shopify ??
Is Shopify a Fruad ???????

[Emily]

Hi, @Daithanh. 

Thank you for sharing this with me. I have removed your address from your post as this is a public forum, and for security reasons, we don't want to have your address posted. 

I can understand and appreciate your concern with your order. Shopify is the website and shopping cart service that some merchants use to run their online stores. However, we do not manage the shipping or sales of the store. We advise replying via the original order notification email you would have received. Suppose you don't receive your order in a reasonable amount of time. In that case, you can always reach out to PayPal or your credit card provider for further options regarding your payment and possible refund options. We cannot recover your money for you as we do not operate businesses on behalf of our merchants on the platform. I will say this, though, we absolutely do not condone any fraudulent activity on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally, which we can use to investigate the shop as needed. We will look into the store's activity and take action where appropriate. You can also report an issue with a merchant, triggering a notification internally. For legal and privacy reasons, we will not be able to share the results of this investigation with you.

Please let me know if you have any further questions!