Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
Hi @Subhan2,
Thank you for getting me in touch. Are you a merchant currently on a Trial plan, or a Shopify Partner using a store on a Development plan?
Merchants cannot process sales through the checkout until they have chosen a subscription plan; this allows you to disable the password page so that the checkout can be accessed. Partners using development stores should be able to process test orders through the Shopify checkout but they cannot process real orders.
Victor | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hello @Subhan2,
There are several reasons for checkout not working in your store.
One of the reasons as @Victor mentioned could be store is not on the paid plan. Shopify checkouts only work with the subscribed plans.
If you have subscribed to a Shopify plan and still having issues please share your store URL so I can help you test it on my end.
Here are the potential reasons of checkout not working:
Payment gateway issues:
If you are using a third-party payment gateway to process orders on your store, there could be a problem with the connection between your store and the payment gateway. This could cause the checkout process to fail.
Checkout settings:
Make sure that your checkout settings are configured correctly. In particular, make sure that you have selected a valid payment provider and that you have enabled checkout in your store's settings.
Theme issues:
If you have recently made changes to your store's theme, there could be a problem with the code that is causing the checkout process to fail. You can try switching to a different theme to see if the problem persists.
Shopify server issues:
In rare cases, there could be an issue with the Shopify servers that is causing the checkout process to fail. If you suspect this is the case, you can try checking the Shopify status page to see if there are any known issues that could be causing the problem
Shopify and our financial partners regularly review and update verification requiremen...
By Jacqui Mar 14, 2025Unlock the potential of marketing on your business growth with Shopify Academy's late...
By Shopify Mar 12, 2025Learn how to increase conversion rates in every stage of the customer journey by enroll...
By Shopify Mar 5, 2025