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Is my domain connected properly?

Solved

Is my domain connected properly?

Maaz
Tourist
5 0 0

I bought a new domain from Shopify yesterday and at first it showed me ssl pending and then after a while it showed me both ssl pending and needs attention saying domain has cloud flare proxy, which is not supported by Shopify and after sometime ssl pending disappeared and now it’s only needs attention is displayed I made few changes in DNS settings and then reset it but when I open up my own domain on web browser it pops up my store but why in my Shopify admin it showed needs attention please update me on this asap 

M.S Sarang
Accepted Solution (1)

magecomp
Shopify Partner
469 31 48

This is an accepted solution.

Hello @Maaz 

 

 

  • Disable CloudFlare Proxy from Cloudflare
    • Check if your DNS settings match Shopify's recommended settings.
    • Remove any extra A records or CNAME records.
    • Ensure only one A record points to Shopify's IP (23.227.38.65).
    • Have a CNAME record pointing to shops.myshopify.com.
  • DNS changes can take up to 48 hours to propagate globally.
  • If you're still facing issues, reach out to Shopify support for direct assistance. They can help you troubleshoot the problem effectively.

 

Helping voluntarily. Please like and accept the solution if it helps. Thanks!
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Replies 3 (3)

magecomp
Shopify Partner
469 31 48

This is an accepted solution.

Hello @Maaz 

 

 

  • Disable CloudFlare Proxy from Cloudflare
    • Check if your DNS settings match Shopify's recommended settings.
    • Remove any extra A records or CNAME records.
    • Ensure only one A record points to Shopify's IP (23.227.38.65).
    • Have a CNAME record pointing to shops.myshopify.com.
  • DNS changes can take up to 48 hours to propagate globally.
  • If you're still facing issues, reach out to Shopify support for direct assistance. They can help you troubleshoot the problem effectively.

 

Helping voluntarily. Please like and accept the solution if it helps. Thanks!
Our Bestseller Shopify Apps    |      Mobile App Builder by MageComp    |      Shoplock Hide Pages/Collections

Need a developer?  Just visit MageComp website
Maaz
Tourist
5 0 0

I did remove Cloudflare proxy and no extra A record or CNAME record and needs attention is no more displayed but there is no connected status on the domain as you can see below 

Maaz_0-1723115164423.png

 

M.S Sarang

onescales
Shopify Partner
183 3 21

There are 2 common reasons:

1. If you have a cloudflare account, the DNS setting for A or CName record have proxy enabled. Just go in to DNS management and disable.

2. Your cloudflare account is banned or has a billing issue. Open a cloudflare ticket and ask them to fix

 

 

For full detail, i made a video explainer https://www.youtube.com/watch?v=g_KnEZaP2Us and article at https://onescales.com/blogs/main/solving-shopify-domain-cloudflare-proxy-issue 

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