Is my theme unlicensed? Need advice for Meowguys store

hhahmedtx
Visitor
1 0 0

I have a question regarding my theme. I got an email saying my theme was unlicensed. The name of my store is meowguys. Can you folks help?

Reply 1 (1)

Moira
Shopify Staff
2053 224 326

Hey @hhahmedtx,

 

Thanks for getting in touch and letting us know about the issue with your theme.

 

This email is sent out to merchants to inform them that they have an unlicensed copy of a theme downloaded to their store. Typically, these notices are sent when a store has a copy of a premium, third party theme downloaded to their store that they did not purchase, and therefore don't have a license for.

 

Generally speaking, if you've received a notice for an unlicensed theme you'll need to resolve the issue prior to the date noted within your notice. Not doing so may result in a follow-up email or a DMCA notice. To resolve the issue, normally a store will need to either:

 

  • Purchase a valid version of the reported theme.
  • Or completely delete the theme from your account.

 

Did you happen to work with someone on your store? If so, was the Shopify Expert or Partner you were working with a registered Shopify Partner?

 

For further context, themes are meant to be for single-use only, so a Partner or Expert can't purchase a theme on one store and to then install that theme on another store. We've outlined this in our Terms of Service on Section 9.4 here, and it's important that Partners and Experts follow specific steps to provide a paid theme for their client or store that they're working on. So if you suspect that a Partner or Expert working on your store has been distributing themes without a license, your next step here is to contact our live support team so that we can further investigate the situation from our end.

 

Look forward to hearing from you!

Moira | Social Care @ Shopify
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