Issue with add to cart on my website

Issue with add to cart on my website

simplix
New Member
6 0 0

everytime i click add to cart on my store the page sort of lags and doesnt add to cart unless you refresh the page. can you please help me fix so i can click place in cart and directs me to the cart section

Replies 8 (8)

BSS-TekLabs
Shopify Partner
596 170 201

Hello.
Our team is ready to help you.
Please share your website address and access password (if necessary) so that we can check and assist you.

If our suggestions are useful, please let us know by giving it a like or marking it as a solution .
For give Gift to customers and Upsell in Cart, check out Salepify: Free Gifts with purchase

Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency
simplix
New Member
6 0 0
BSS-TekLabs
Shopify Partner
596 170 201

You are using a discount code generator application. It seems that this application has interfered with the event when pressing the "Add to cart" button. Please contact this application to fix this error as quickly as possible.

If our suggestions are useful, please let us know by giving it a like or marking it as a solution .
For give Gift to customers and Upsell in Cart, check out Salepify: Free Gifts with purchase

Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency
simplix
New Member
6 0 0

I have got rid of it but nothings changed

simplix
New Member
6 0 0

it is a bundle app that creates discounts. i have used this for other websites with the same theme and have no issues but this time

BSS-TekLabs
Shopify Partner
596 170 201

Because this app will handle events related to the "Add to cart" button, you can ask the app's support team to test it.

If our suggestions are useful, please let us know by giving it a like or marking it as a solution .
For give Gift to customers and Upsell in Cart, check out Salepify: Free Gifts with purchase

Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency
simplix
New Member
6 0 0

I have deactivated the app in every possible way and the issue is still there so i dont think it is the app. I am contacting their support and they are saying it is not there issue if i deactivated everything and the issue is still there

simplix
New Member
6 0 0

it has definitely got to do with the theme as i have added a brand new website of the same theme and it is doing the same thing but when i use a brand new theme like the dawn theme, the add to cart works perfectly fine. I definitely think its something in the backends of this third party theme i am using if thats the theme codes thats the issue