Issue with Application Submission

[Unaib74]

I'm facing an issue while submitting my application. I applied as a non-resident from Pakistan, I have my US LLC and EIN. The application has a section for a residential address, so I entered my home address in Pakistan. However, my ID card was rejected for verification.

I chatted with a Shopify advisor, who suggested using my U.S. business address as my residential address and my Pakistani ID card for verification. Is this the correct approach? I've tried multiple times with different email accounts, but it hasn’t worked.