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Hi!
I was about to load in to my shopify store when an error screen appears with the text "A technical issue with Shopify is preventing this page from loading. Please try reloading the page or return to the store directory." I have Tried clearing the cache, used a different internet connection, using a different device, using a different browser and using mobile data. So if anyone has a solution it would be much appreciated.
Hi there, @Arre! Thanks for taking the time to reach out to the Shopify Community Forums with your loading issue! My name is Imogen. It's good to meet you!
We don't have any widespread reports of outages impacting the loading of store admins, so it's likely that this is a local issue. You outlined for us that you tried several different local troubleshooting steps, all of which we typically advise folks to try in order to resolve issue.
Since you've completed some troubleshooting steps and are still experiencing this issue, I recommend reaching out to our Authenticated Support Team. via our Help Center for some assistance. Our Team will be able to get you authenticated and then dig into this issue in more detail, as well as advise on additional troubleshooting steps to try.
Imogen | Social Care @ Shopify
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Ok. Thank you, Imogen for your quick response
You're welcome, @Arre! I hope our Team is able to assist you with loading your admin as expected!
Imogen | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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