Issues with Checkout not working

1 0 0

Hey there,


we have run into an issue with our checkout on our store


Some people can’t check out. See recorded screen posted. I also have a screen recording of a customer. It’s not 100% broken but some people can’t checkout. This is a pretty big issue that we need to get resolved. Can someone help me ASAP?

Reply 1 (1)
Shopify Staff
Shopify Staff
1276 142 231

Hey there, @cbates5. Thanks for taking the time to reach out to the Shopify Community with your checkout issue!


Since you're having issues with your checkout, we definitely want you to reach you to our Live Support Team so we can investigate. Please use this link to access our Help Portal, and let the AI Chat Assistant know that your customers are having issues checking out. They'll get you connected with one of our Advisors so we can investigate.


Let me know if you have any troubles!

Imogen | Social Care @ Shopify 
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