Issues with hero video loading in preview using Streamline Theme

[Shahn]

Does anyone have a solution?

I have added a video to the "hero video" section in the Streamline theme, and while it plays perfectly well in the editing section, when I try to load a preview or open the website on my mobile, it does not load. I have tried various bit rates and different aspect ratios and none seem to work. The video is uploaded to shopify. Youtube videos work, however, the quality is not great. 

Does anyone have a fix or suggestions please?

Thank you!

[Hynek98]

I have the same issue, did you find a way to fix it? 

[Shahn]

Streamline Support fixed the issue.

We have found the theme to be rather buggy, especially for a well
respected Dev company and the price tag.

Loads of the pages need CSS edits to look uniform and streamline
support has handled this as well.