it says connection to website is not secure and Telstra has blocked my website

it says connection to website is not secure and Telstra has blocked my website

paddybright
Visitor
1 0 0

any help would be appreciated I'm immensely disappointed in Shopify's communication with me about this. 

Replies 2 (2)

Going_Slightly_
Visitor
1 0 0

I am having the same issue and Shopify say it’s not their fault, but how do we get around it????

Mac
Shopify Staff
1690 177 279

Hi, @Going_Slightly_ and @Going_Slightly_!

Thanks for sharing your concern.

 

If your website is displaying a "connection not secure" message and has been blocked by Telstra, it may indicate issues with your website's SSL certificate or security settings. You will want to ensure that your website has a valid SSL certificate installed. This certificate encrypts data transmitted between your website and visitors, securing the connection. In this case, kindly contact your hosting provider or website administrator to verify the SSL certificate status.

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog