Items added to cart do not show up in the cart

MossBags
Tourist
8 0 1

I've noticed that items added to cart do not show up in the cart. Nothing appears until you click on Checkout. I'm using Dawn theme, and would appreciate any help!

Replies 9 (9)

Holly
Shopify Staff (Retired)
687 74 154

Hi, @MossBags !

 

We're currently not experiencing any issues with our platform. Have you made any changes to your theme's code? If so, please roll back to a previous version of your theme to see if that solves anything.

 

If not, please reply with your store URL and I'll take a look on my end.

 

Looking forward to your reply.

Holly | Social Care @ Shopify 
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MossBags
Tourist
8 0 1

Thank you! I haven't changed any code recently and am not sure how long this issue has been there. Appreciate you taking a look.
https://www.mossbags.com
moss-bags-by-julie-simon

StoreWatchers
Trailblazer
205 30 36

Hello @MossBags,

 

Greetings from the Store Watchers Support Team! Happy to help you today.

 

I have checked your storefront and the issue is because of the display:none attribute in your cart form. Please check the below screenshots for your reference.

 

cart.JPG

cart2.JPG

 

Let me know if need further assistance.

Regards,
Store Watchers Support Team

StoreWatchers - Automate testing for your Shopify store in seconds


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MossBags
Tourist
8 0 1

Awesome, thank you! Can you tell me how to get to that code + what I do once there?

Truly appreciate all of your help!

StoreWatchers
Trailblazer
205 30 36

Hi @MossBags,

 

Go to Online Store -> Actions -> Edit code. Then find your cart template.

 

online-store.JPG

For most themes, it is located at Sections -> cart.liquid or Sections -> cart-template.liquid. It depends on the theme you used for your store.

 

Once you find it, just delete the style="display:none" attribute.

 

Regards,
Store Watchers Support Team

StoreWatchers - Automate testing for your Shopify store in seconds


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MossBags
Tourist
8 0 1

Thank you for these details! For some reason, I still can't find the code you've screenshot above. I found different cart files/templates, and 2 that have "display: none", but when I've deleted them, they still didn't fix the problem. For some reason I haven't found the code that you've shown. Any other tips to find?


Truly appreciate all of your help!

Screen Shot 2023-10-10 at 7.48.19 AM.pngScreen Shot 2023-10-10 at 7.56.47 AM.png

Holly
Shopify Staff (Retired)
687 74 154

@MossBags 

I just took a look at your website (which is lovely by the way!) and can see there is an extension on your cart page for Order Defense. I suspect that whenever you installed this, it might have altered your cart theme code. Just to make sure you're covering all your bases, I encourage you to reach out to the developers of this extension to see if they can look into this for you. 

Holly | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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MossBags
Tourist
8 0 1

Thank you! I've reached out to Order Defense - appreciate your help!

StoreWatchers
Trailblazer
205 30 36

Hi @MossBags,

 

In your main-cart-items.liquid. Please find the similar code below. 

 

form.JPG

 

You should see a <form> tag where the display:none attribute is located. It should be in line 40 or up.

 

If you can't still find it, I suspect there could be a third-party app controlling it.

 

Regards,
Store Watchers Support Team

StoreWatchers - Automate testing for your Shopify store in seconds


If you find my reply helpful, please hit Like and Mark as Solution
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