linkpop is broken

[greg65]

linkpop worked last week, doesn't work anymore. 

It's properly configured as it worked last week, but now I get 

The page you're looking for couldn't be found

Check the web address and try again, or try navigating to the page from home.

[Moira]

Hey @greg65,

Welcome to the Shopify Community!

I have a few things I need to ask you here, just to get some extra context, so we can then jump to some next steps. Can you please provide me with the following information:

• Are you able to login to Linkpop from your Shopify Admin without any issues?
• Can you check out this resource here and make sure that your Linkpop setup isn't impacted by any of the 'Important Considerations' listed on that page. Here are those considerations listed for you below: 
  • You can create only one Linkpop landing page associated with an email address.
  • When you create your Linkpop landing page, make sure it matches your Shopify account owner email.
  • Your Linkpop landing page URL can't be edited after it has been created.
  • Your Linkpop landing page URL is a permanent URL. If you delete your Linkpop landing page, then you can't recreate another page using the same URL.
• When you login to Linkpop, can you double-check to make sure that the URL you're using is listed correctly?

I was doing some digging earlier into some additional support requests regarding this issue, and it appears that this error is sort of a 'blanket error' for a couple of different things, which could range from ISPs blocking the URL, or simply needing a refresh from our side. The context you're able to provide us should help us look into what next steps are best here!

If you DO have any trouble accessing Linkpop via your admin, try using this link here to login. Using this URL, and then double-checking the Linkpop settings and ensuring that things are set up as needed, as led to this error being resolved for some, so I'd love for it to do the trick for you here!

Get back to me when you can with the requested information, and after trying out some of the suggestions, and let me know how things go. I'll keep my eyes peeled for your reply!

[greg65]

It worked 1 week before. I didn't change anything, and it stopped working.
Meaning nobody can see my shop. It worked back later, without me changing
anything.
So, with so poor reliability, I'd better use the direct link to my shop
instead of using link pop.

So problem is solved: I won't use it again