Local Delivery not working

Solved
Diana24
New Member
1 0 0

Snipaste_2021-11-24_16-03-45.png

 

It keeps showing loading

 

Need help

Accepted Solution (1)

Accepted Solutions
Summer
Shopify Staff
162 38 38

This is an accepted solution.

Hey, @ Diana24! Welcome to Shopify Community!

 

The local delivery settings can only be viewed by staff members with access to the Orders page in the admin. If you don't have access to orders, this is likely the reason why the local delivery area is inaccessible and is showing an endless loop. You'll need to have the account owner give you permission to access the Orders page in order to manage local delivery. Feel free to pass this guide along so the account owner can edit your staff member permissions.

 

If you currently have access to the Orders page but can't access the local delivery settings, there's a possibility you're experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, let's perform some local troubleshooting steps. Please go through the steps below, then try to access the local delivery settings after each one to see if any of these resolve the problem.

 

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)
PaulNewton
Shopify Partner
3458 229 675

Make sure you have products that have "This is a physical product" checked in their admin.

 

If this is from an apps admin contact that apps developers.

If this is from the shopify admin, try in a different browser, if that works fully clear the cache of your first browser.

If you have a a bunch of browser extensions also try disabling them and trying again.

 

If you are using an app temporarily disable it to check that native shipping options become available.

Double check all your native shipping settings so that the items you are testing have a valid local delivery option.

 

 

 

If all your products had "This is a physical product" please share info about the import process you used for others.

Join the discussion - What was learned this Black Friday?


Answers powered by coffee Buy Paul a ☕ Coffee for more answers or donate to eff.org

Problem Solved? ✔Accept and Like solutions to help future merchants

Confused? Busy? Buy a custom solution paull.newton+shopifyforum@gmail.com
Summer
Shopify Staff
162 38 38

This is an accepted solution.

Hey, @ Diana24! Welcome to Shopify Community!

 

The local delivery settings can only be viewed by staff members with access to the Orders page in the admin. If you don't have access to orders, this is likely the reason why the local delivery area is inaccessible and is showing an endless loop. You'll need to have the account owner give you permission to access the Orders page in order to manage local delivery. Feel free to pass this guide along so the account owner can edit your staff member permissions.

 

If you currently have access to the Orders page but can't access the local delivery settings, there's a possibility you're experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, let's perform some local troubleshooting steps. Please go through the steps below, then try to access the local delivery settings after each one to see if any of these resolve the problem.

 

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post