Locked

boutiquedilaura
New Member
1 0 0

Shopify locked my store and I don't know why. Can I please have my store unlocked. Thank you

Reply 1 (1)
Greta
Shopify Staff
53 10 8

Hi there, @boutiquedilaura.

 

Thank you for your post, I can definitely provide you with some information and next steps. 

 

Would you be able to check whether you've received any email communications from our team regarding your store? This would be sent to the Account Owner email we have on file, and would contain information on how to proceed with your store. If you don't see it in your inbox I recommend checking your spam and promotions folders as well. 

 

If you're still unable to locate the email, your best next step would be to get in touch with our live Support team. You can create a support ticket via our Help Center, and they will look into why your store was locked. 

 

Please let me know if there's anything else I can help clarify! 

Greta | Shopify 
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