Logo missing when sharing on FB

mcm0211
Tourist
7 0 1

Hi,

 

I am trying to share my Shopify website on Facebook but no image is showing.  I do have an image saved under my preferences in my social sharing.  Does anybody know how to fix this?

Replies 3 (3)
Shay
Shopify Staff
Shopify Staff
937 147 195

Hi @mcm0211 

 

This can happen if your store has not yet been crawled or indexed by Facebook. I would recommend using the Facebook debugger tool to search for your store URL and then use the scrape button to ask Facebook to recheck the data. 

 

If that doesn't work, please share your store URL and your theme type and hopefully our developers in our forums can assist in providing the code needed to manually add the image to the theme file itself. 

Shay | Social Care @ Shopify 
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mcm0211
Tourist
7 0 1

Hi, thanks for the information.  I ran the debugger and got the following message: 

  • Missing Properties
    The following required properties are missing: fb:app_id
     
    How do I fix this?  I have minimal theme and my site is www.mysilverliningsjewelry.com
     
Shay
Shopify Staff
Shopify Staff
937 147 195

Hi @mcm0211 

 

Great question! The error you are seeing is totally normal and to the best of my knowledge is only required on specific themes when the scrape is not collecting the website metadata (image and store description). 

 

When you go to share a link to your store on FB, are you seeing the appropriate content populating for you? If yes, nothing to worry about! If not let me know and I can see if I can find some community posts with the details on how you can potentially add the data manually into your theme file. Generally, that isn't necessary to do. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog