Made to order products - Abandoned checkout emails by Shopify

MittaCarpets
Visitor
2 0 2

Hi! We have all our products made to order (custom size rugs). Now there is a problem with Abandoned checkout emails by Shopify. It is not sending the cart recovery email because, of course, there is no inventory and Shopify claims: "Inventory was not available at time of email delivery." Is there a solution, or do I need another Abandoned checkout email app?

Reply 1 (1)

myrollingtray
Tourist
9 0 2

I have this exact same issue... product is in-stock (inventory not tracked) and it is a product with a custom image option.

What is the solution?

 

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