Marketing email showing wrong company name in footer

[RickInPen]

I recently changed my Company name in Settings -> Store Details -> Basic Information.  However, this change has not changed what is displayed in my marketing e-mail footer.  Any new e-mail I create is still showing the previous/old Company Name and I'm not sure where to change this Company Name setting so it will show correctly in my marketing e-mail footers?

[SagarSukhanandi]

Hi @RickInPen 
Happy to help you with this issue
Could you please tell me how you are sending marketing emails from Shopify? I mean you are using any third-party app or what?

[RickInPen]

I'm just using Shopify email. When I create a new activity for an email
campaign, it doesn't matter what template I select, the Activity is created
showing my old company name. (This is even before sending the email)

[Trailmaps]

Getting the same problem here. Did you manage to find a solution? Thanks 🙂

[RickInPen]

Unfortunately I haven't solved this yet. It's really frustrating, but the only temporary hack I could come up with is to change the footer text color to the same as the background color to hide the wrong company name. This is really not a solution 😔

[abrown214147]

that's what i have to do as well. ridiculous and frustrating. 

[Flores]

Check my reply 🙂

[Hawkml]

I am also having the same problem using Shopify email. This is super frustrating and I hope it can be fixed soon.

[Flores · Accepted solution]

Hey there, i reached out to support and they sent a solution 🙂 

So, we can look into changing the email branding, and this can be done by first going into Apps > Shopify Email. From here we are going to want to go into Create email where there is an option to Manage template branding, it shows like this:

From there you will see an option for editing the store name, and here is where you can edit the new information:

Finally, you can review your templates to see the new name showing up on the footer 🙂

[LindaWinegar]

it worked! Thank you. 

[art-by-jlm]

thanks so much - it's really hidden away isn't it!