messed up shopify payment setup

albatresshaven
Visitor
1 0 0

I accidentally put in the wrong last name for my shopify business setup and put in my social security number. But now it wants me to put in a different social security number because the setup thinks that is the issue and wont let me change my last name to match the IRS forms. This is stopping me from setting up my shopify payments and I was wondering how to fix this. 

Replies 4 (4)

StephensWorld
Shopify Expert
1204 133 300

You'll probably need to reach out to Shopify's support team directly, for help with changing those details. 

 

I don't believe there's a way to change them via the Shopify admin, once you've already submitted them. 

 

 

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https://stephens.world
support@stephensworld.ca

AAL1672
Visitor
2 0 0

Hello. do you know how to contact the Shopify's support team directly?

StephensWorld
Shopify Expert
1204 133 300

Go here: https://help.shopify.com/en

 

In the chat on the right-hand side of the page, say "I want to talk to a real person", and then click the prompt to contact support directly. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

AAL1672
Visitor
2 0 0

Hi. I am also having the same issue. How can I reset the name so it matches with the social security number? How can I contact the support team directly?