Thanks for getting in touch about your concern! Is this issue still happening?
It might be down to a browser or cache issue on your device. Have you tried accessing your account from another device or browser? You can also try to access it via incognito mode, just to rule out any caching issues.
Here are some steps below, to make sure everything is in order:
Let me know how everything goes!
Speaking of Meta, you may also be interested in some free Facebook and Marketing courses here in Shopify Learn!
Thank you for your reply.
Unfortunately, I have already tried all of your proposals. It does not work in the mobile app either.
I have the Beyond theme version 2.3.0. There is a latest version 3.1.1.
Can it be a theme update issue?
Thanks for taking the time to perform those steps, @LKCPH!
Hmm, I am not sure if the theme would have anything to do with it, but you can go ahead with the update if you wish by clicking on this link here, and we can see how it goes!
Please note, if you or an installed app made any code changes to your theme, then you're informed that these won’t be included in the updated version. If you want to keep these changes, then you need to copy your code to the new version or reconfigure some apps.
Are you able to send me a video of the issue? You can record the issue using a free program like this one here. This will help me investigate the issue further for you.
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