Mismatch between number of orders and number of checkout_complete events

Mismatch between number of orders and number of checkout_complete events

JakeDeacon
Shopify Partner
1 0 0

We're noticing that in some shops, the number of `checkout_complete` pixel fires is not matching the number of orders that are shown in the admin page. We've had a couple users mention that their records show a larger number of completed checkouts than what the application is showing through the `checkout_complete` event count, and I can't seem to figure out why.

 

My suspicion was that certain payment methods may not fire the proper pixel events throughout the checkout flow (ie. redirected to an external domain where there is no sandbox to fire the pixel events from), but I would assume that after the payment has been processed that the customer would be redirected to the Thank You page, in which case the `checkout_complete` event would fire.

 

I'm hoping to get some insight into what kind of factors are coming into play where these app pixels are not firing.

 

Thanks!

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