Missing image files

John_Davies
Shopify Partner
14 0 7

We have a 3rd party monitor our site regularly for HTML errors and for the past 3 months in a row it  has highlighted image files missing from our Shopify site. The files are supposed to be on the CDN servers but have just disappeared. Fortunately, we have been able to resource the images, and the gurus have not been able to help and explain the issue.

 

I am the only administrator at our end, and I do not delete image files, in case we need them in the future.

 

Today we have received our latest report and we have a total of 9 images missing.

 

Anyone else been experiencing image files going AWOL without explanation from their shopify site?

 

Replies 8 (8)
Jason
Shopify Expert
10438 169 2081
The files are supposed to be on the CDN servers but have just disappeared.

Crazy question first, how do you know that the images made it to the CDN in the first place? I see images go missing when a shop has referenced an image on a content page directly, adding the url for a product image. If the product is removed at some point that url will fail since the images are removed. Nothing unexpected there.

 

Got some extra context/examples to share?

I jump on these forums to help and share some insights. Not looking to be hired, and not looking for work.
Don't hand out staff invites or give admin password to forum members unless absolutely needed. In most cases the help you need can be handled without that.
★ http://freakdesign.com.au ★
John_Davies
Shopify Partner
14 0 7
Jason.

My background is IT of 40 years, so can fix most things under my control.
Only control I would have would be to have deleted them, and I didn't.

The images were there. Now they are not. And I reiterate - this has now
happened fro 3 months on the trot. Once was bad enough, two was only a
couple of images, so I quickly replaced. This last time I think 9 are
missing.

No, they have not been product related. If my memory from the previous two
months is correct, all the images have been on blog posts.

The guru who first answered this month said she had found the images and
had restored them. But that DIDN'T happen. She mentioned the "deleted
assets section". How do they get in there. I did no deletions, and where
are they now?

The issue is now with Shopify Tech Support to investigate.
Jason
Shopify Expert
10438 169 2081

I'll leave you and the support team to it then.  I'll leave you with another path - if you're sure you didn't remove them then look into the apps on the shop that can.

I jump on these forums to help and share some insights. Not looking to be hired, and not looking for work.
Don't hand out staff invites or give admin password to forum members unless absolutely needed. In most cases the help you need can be handled without that.
★ http://freakdesign.com.au ★
John_Davies
Shopify Partner
14 0 7
None of my apps I use are image handling Jason.

Like I said, I'm experienced enough to consider all ways of files going
missing. I posted to see if anyone else was experiencing, as this is now
the 3rd month that my web checking program has found files disappearing
without reason.
andreymetelsky
New Member
2 0 0

Hi John,

 

We have the same issue. Some images that were stored in Settings -> Files are disappeared without a reason.

John_Davies
Shopify Partner
14 0 7
Hi Andrey.

If you haven't done please report this to Shopify support as they had no
answer for why my files had disappeared. Your comment adds weight to the
fact they do have a problem.
andreymetelsky
New Member
2 0 0

Sure! I've already sent a ticket to the support.

Joshua_Pinto
Tourist
4 0 1

I'm getting the same error from Pinterest.  

http://feeds.feedburner.com/Plusmotif  (based on shopify rss URL)
Pinterest can’t find images in your feed. Please make sure your feed has high quality images in <enclosure>, or <media:content> tags under each <item> tag.