Mobile Menu not clickable

MagicBikinis
New Member
5 0 0

I am using the Symmetry theme and my menu hamburger icon is not opening my nav on mobile versions 😞 please help someone

Replies 4 (4)
Victor
Shopify Staff
Shopify Staff
1381 132 308

Hi @MagicBikinis,

 

Thank you for getting in touch. Have you tried accessing your site through different web browsers on your mobile device? Is the issue happening on each one?

 

If this seems like a bug, I would recommend contacting the developers of the Symmetry theme directly for further assistance. You can reach out to them via their contact page here.

 

Victor | Social Care @ Shopify 
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MagicBikinis
New Member
5 0 0

Hi Victor

 

Unfortunately, I cannot get hold of Clean Canvas (Makers of the theme) there is no way to log aa query, open a ticket or get in touch. I am not having any luck with that, which is why I came here.

 

Yes the menu is completely broken on mobile, doesn't work on any browser and I did try multiple.

 

There seems to be a JS issue on other discussions of the same nature, but I cannot solve it if I do not know what to remove/edit.

LitExtension
Shopify Partner
3372 665 726

Hi @MagicBikinis,

I checked and your theme.js file is minified, so it will be difficult for me to check it.

If you want, please send me staff account, I will help you to test it directly on source theme

LitExtension - #1 Shopping Cart Migration Expert
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Victor
Shopify Staff
Shopify Staff
1381 132 308

Hi @MagicBikinis,

 

I went to their contact page (https://support.cleancanvas.co.uk/contact/) and noticed that there did not seem to be an option to contact them directly if you choose the "Theme not working properly" option, as you mentioned. However, if you choose "Help with your theme settings" and select Symmetry from the drop-down, there is then an option to submit a question to the developers:

 

23-30-54221-81097

 

Clicking here will open up a question form you can submit.

 

Alternatively, you can seek help from a third-party professional to find a resolution. I see that @LitExtension has already offered their services above, but you can also check out our Experts directory to help you find a specialist you can hire for this issue.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog