mobile menu not working on my shopify website

mobile menu not working on my shopify website

ethnicbuzz
Visitor
1 0 0

 

i am using ella theme and menus seems to be working fine on desktop but 

mobile menu on homepage is not working but if we open any collections and then check menu it works but only homepage is affected how i can fix this

please check url - ethnicbuzz.com 

 

Reply 1 (1)

Victoria
Shopify Staff (Retired)
2398 162 294

Hi, @ethnicbuzz.

 

Welcome to the Shopify community. Thanks for sharing your question here.

 

When navigating to your store on a mobile device, I was able to replicate the issue of the main menu navigation not functioning. It appears that it greys out however, you're able to scroll but not click into it. Could you advise if you recently installed any new apps or adjusted your theme code?

 

In the meantime, I'd like to share some troubleshooting steps so we can identify where the issue is stemming from.

 

Troubleshooting Steps:

 

  • Try previewing your store in a fresh Shopify theme as this can help rule out if it's a bug or a theme-related issue. I recommend doing this step in the Shopify Mobile app as the issue persists on mobile view. Once you've installed a new theme on your desktop, head over to the mobile app. In the Shopify Mobile app click Store > Online Store > Manage all themes. Click the 3 dots next to the recently installed theme > Preview. This should launch a new window where you can preview your store in the new theme and test out the main menu navigation.
  • A second option (on desktop) is to try rolling back your theme code. You can roll back your theme code to an older datestamp to identify when the issue started. When rolling back your theme code you do not need to publish it, you can Preview it to see if the error is fixed.

 

Lastly, I'd love to hear how you started your women's clothing business. Do you design the clothing yourself and what inspired you to start? While browsing your storefront I would like to make one suggestion that can help increase sales and drive store traffic. Have you thought about relocating your ETHENIC BUZZ Fashion Accessories banner? I recommend relocating above Women's Apparel, as your ETHENIC BUZZ banner has a call to action button that drives traffic to a specific collection page. This could be missed as it's located in a lower section of your storefront.

 

I look forward to hearing back and learning more about your business!

Victoria | Shopify 
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