Month-end inventory snapshot Still not available

Beansprouts
Visitor
1 0 3

Hi there

 

This fantastic report  which shows full product hierarchy detail and inventory ending quantities consistently and can be pulled post month end called "Month-end inventory snapshot " seems to be delayed each month.

 

Does anyone know what the solution is or how to work around it?

 

Shopify troubleshooting.JPG

Replies 36 (36)

CanadaDrone
Tourist
4 0 4

I'm having this same issue.  It's June 1, but May not available.  Anyone know the length of time after month-end before this info is available?

TRSARAH
Visitor
2 0 1

Same. I need to run this report and it is unavailable.

deranged
Tourist
4 0 7

did you figure this out? Stuck with the same problem.. Do I just need to wait and then its suddenly there?

TRSARAH
Visitor
2 0 1
Yes, it seems like it’s available around the 5th of the month.
jrobthreads
Tourist
10 0 6

Same issue  here.  Sorry that we are all having this issue, but glad to know it's not just me.

myhealthywoe
Excursionist
25 0 12

Hello,

I am having the same issue. Today is Jan 6th 2021 and I still can't see the inventory value for the end of last year.

Any idea when this info should be available? I have no problem seeing previous months, is just Dec 31st which is not showing.

Screen Shot 2021-01-06 at 9.29.16 AM.png

jrobthreads
Tourist
10 0 6

Has anyone ever contacted Shopify to ask why there is such a delay in getting this report?  It's almost like there has to be human contact with getting this report generated.  All the inventory tracking is automatically updated with each transaction so it seems like this report should just be generated automatically as well.  Does Shopify  have to do some kind of actual physical  closing of the previous month before this info can be published?  Just seems like something Shopify should address with as many people who have inquired and complained of this same issue.  There are other threads, besides this one, about this same issue.

j_Boutique_ne
Visitor
1 0 3

Yep, same issue here.  Just checked this morning and no December data!   Makes it really difficult to do a year-end inventory count without it.  I don't understand what takes so long...all the data is there...the report should be easy!

Jenn

j Boutique

Kate-Porters
Visitor
2 0 2

It's the 7th January 2021 and I have been looking for this number since 1st Jan.   I know that it can take some time for this number to arrive but I just contacted support via the chat and they couldn't help me and just said that they would have to raise it to their developers.    So basically no  help at all 😞 

Loshen
Visitor
2 0 0

Same for me.

Thank you for letting us know. 

vounot
Visitor
1 0 2

Same for me, still not available.

CanadaDrone
Tourist
4 0 4
Yeah this is not good. January 8th and still no month-end inventory reports available. Why isn’t Shopify team weighing in on this thread? I would have expected some sort of formal communication on this issue. December inventory is an important one as many businesses have their year-end on Dec. 31 and require this value. I don’t understand why after over a week the report is not yet available. In fact, I don’t understand why there is a delay at all.
Wildernest1
Excursionist
11 0 11

My bookkeeper needs this NOW.  It's the 8th of January and still no inventory valuation and ZERO response from Shopify support.

WTF?

myhealthywoe
Excursionist
25 0 12

If by the 10th is not available, I will contact customer support.

 

My accountant is waiting on this for inventory tax.

jrobthreads
Tourist
10 0 6

I just now tried and it's there!  But it's 9:00 p.m. ET on January 9.  This is unacceptable on the part of Shopify!

jrobthreads
Tourist
10 0 6

Me again.  The report was there.  I was checking down through it.  I clicked 'edit columns' to add a column and when I did, it all went away and once again says "No data found for the date range selected."  I have no words! 

 

myhealthywoe
Excursionist
25 0 12

I just check and mine is there now.

 

Thanks

jrobthreads
Tourist
10 0 6

Mine came back. 

FAriasGBF
Visitor
1 0 0

Has this been resolved or do we have a time frame we need to wait? New to Shopify.

Sunnysontana
Visitor
2 0 1

Does Shopify actually read these comments? I'm new to this, it's the 3rd of the month and still no end of month reports available. 

myhealthywoe
Excursionist
25 0 12
It takes about 10 days for you to see this.

Ariel_Dubov
Tourist
3 0 16

@Shopify  Can we get this resolved? 

Primfunktion
Tourist
6 0 6

Opened a ticket, other than recommending another 3rd party not much information - not even a fix date or something. Not funny...

rsamuels
Tourist
3 0 7

I agree, this takes too long to show up. They need to fix it.

 

NCTA
Tourist
5 0 6

Ours usually shows up a few days later, but for June 2022 we have been waiting and waiting. It's now July 11 and still no data. I'm emailing Shopify Support. Our auditors cannot wait any longer for this info.

bradmcdj
Excursionist
14 0 4

I think you mean July 11th, I actually reached out to support and got on chat yesterday about it and they said they are working to resolve this.  I can usually run the report 3 to 4 days after the month closes.  

EB-LifePO
Visitor
1 0 5

We're waiting on this report too... it's doesn't look professional that Shopify doesn't provide a response to any of the comments.

 

Marto
Visitor
1 0 4

Right well guess I'm not alone in this one then....

ianrook
Visitor
1 0 4

15th of the month and we too cant see this report!! Its utterly insane.....

rsamuels
Tourist
3 0 7
Agree….This is beyond non acceptable. Trying to run a business

jrobthreads
Tourist
10 0 6

I gave up and chose to go with an app - Data Export Reports.  Yes, the app is another add on.  However, for $10/month (if you are on the Basic Shopify Plan), you get a TON of reports that are not available to you through Shopify.  You get much more detail with the Inventory reports plus sales reports, sales tax reports, vendor reports, customer reports, shipping reports, billing reports, and more.  Plus within each of those broad report options, there are sub-reports as related to the broader report.  They have a 15 day free trial and I would encourage you to try it.  https://apps.shopify.com/data-export

Related to inventory reports available using the app, you can get run an inventory at any point in time - including current.   

 

bradmcdj
Excursionist
14 0 4

I just downloaded it too, will give it a try. Checked the shopify reports again today, still nothing 

 

bradmcdj
Excursionist
14 0 4

I downloaded this and selected the date of June 30th and it doens't work, I messaged the app company and they said they can't pull inventory or valuation snapshots in the past. they got a lot of good reports, but this is what I'm looking for, they suggested running an inventory report today and then a sales report from 7.1 to today and add the 2 to get June EOM report.  Its very tedious merging excel files, but you can import a product catalog with costs and then merge that and then get to what you need. 

Primfunktion
Tourist
6 0 6

Any IT process relying on Excel is a broken process...

accountingstaff
Visitor
1 0 0

It's the 18th and our June month-end inventory snapshot report is still not loading...anyone else have any luck?

rsamuels
Tourist
3 0 7
No luck either, so frustrating.