Why can't I connect Facebook or Google Merchant to my Shopify store?

designsbybeth83
New Member
4 0 0

I am having multiple problems! I can't get my Facebook or Google Merchant to connect to my store, I have no idea. I keep trying to reach support and it keeps kicking me out. HELP

Replies 5 (5)

EmmanuelFlossie
Shopify Partner
2953 221 710

Try a different data feed app, maybe the issue is with the app you are using.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
designsbybeth83
New Member
4 0 0

I’m not sure I understand what you mean. A different data feed?

EmmanuelFlossie
Shopify Partner
2953 221 710

Here is a full list of apps you can use: https://apps.shopify.com/search?q=google%20shopping

That can generate a data feed.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
designsbybeth83
New Member
4 0 0

It keeps telling me I have more than one merchant account and I don't know how. It won't let me delete either of them because it says there is one higher than those.

EmmanuelFlossie
Shopify Partner
2953 221 710

Yes, you need to use the original Google Merchant Center account. You need to check your emails and see which one you used before.

If you can not figure it out, you need to contact Shopify support, maybe they can see which email it was.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.