My account is closed, need help getting my store back

Darnellking
Visitor
2 0 0

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Replies 2 (2)

Don
Shopify Staff
2752 199 386

Hi there, @Darnellking!

 

Thanks for reaching out here in the Shopify Community.

 

As per the image you shared here, you would need to direct your queries by way of a reply to that email with our specialist team.

 

They would be the only ones with visibility over your case, though bear in mind they cannot usually disclose their processes or how such decisions are arrived at.

 

We're not able to provide account support or view these emails publicly for security reasons, though you can use the form linked there if you wish to appeal this decision.

 

All the best!

Don | Social Care @ Shopify 
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Darnellking
Visitor
2 0 0

I did not receive no help or reply from the team I filled the form out and haven’t heard back from anyone.