Thanks for reaching out here in the Shopify Community.
As per the image you shared here, you would need to direct your queries by way of a reply to that email with our specialist team.
They would be the only ones with visibility over your case, though bear in mind they cannot usually disclose their processes or how such decisions are arrived at.
We're not able to provide account support or view these emails publicly for security reasons, though you can use the form linked there if you wish to appeal this decision.
All the best!
Don | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog