Solved

Is there a storage limit for digital goods on Shopify's basic plan?

bravemind78
Tourist
6 1 1

Dears,
Greeting
I am now building a store to sell digital goods through a Shopify partner account and i upload many files with high storage space through the Digital Downloads application. The question here is when I publish the store and choose the basic plan from Shopify, is there a limit to the storage space, knowing that I may need to upload Files up to 500 GB .
thank you for your support

Accepted Solutions (3)
Sheesh_b
Shopify Partner
506 112 115

This is an accepted solution.

Hey @bravemind78 

Yes, you can upload unlimited files on Shopify as I mentioned above.

 

We're here to simplify website creation for those looking to establish a strong online presence. Book a meeting slot if you want to discuss. It's FREE. BOOK NOW | Try Shopify for $1 for 3 Months: Shopify Trial | Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION

View solution in original post

PaulNewton
Shopify Partner
6274 573 1319

This is an accepted solution.

Anecdotally using terabytes for all total files is doable, with maximum of 5GB per-file.

@bravemind78  I may need to upload Files up to 500 GB

There is a vagary in there even if the inference seems absurd, speak in concrete words with this type of stuff. Do you mean a single file that is 500GB, or need total storage of 500GB for all files. Most all asset services cannot deal with a single 500GB file, you'd need something like amazon S3 dealing in terabytes.

 

Note that if your intent is video/video-streaming shopify is not the service you want to be using for that type asset delivery, shopify is an ecommerce platform not video hosting specialists.

 

If this is critical to your business contact shopify support to attempt to try and maybe possibly get a concrete yay/nay over/under. But expect a no but yes go ahead "unlimited" vibe on matters like this.

And never forget there is no SLA contract obliging shopify to "unlimited".

 

If you have ANY hesitancy or doubts use a third party service/app to handle storage and distributes that talks in concrete terms with guarantees and use shopify as just the ecommerce part.

 

The problem is theoretically/marketingally it is unlimited there isn't supposed to be any such storage cap thus shopify is obliquely non-committal publicly about such maximums; they may talk in terms of unlimited bandwidth and unlimited bandwidth but wont jump to reflect a  given concrete number back to you, at least publicly because they can't and shouldn't.

 So you will find shopify support defaults to talking about per-item-maximums and avoids maximum storage quotas because theoretically there isn't supposed to be any for CDN asset matters; marketing-wise 😉 .

Even if you clarify you mean "total of everything" it will feel like they didn't understand the clarification and repeat the per-file maxes.

Imagine everyone thinking of shopify = infinite storage and the problem is obvious viewing it that way.

And if anyones actually hit some cap they're not talking about it in a findable way.

 

For deeper clarity there are different assets types that get be talked about on the topic of max files sizes/totals, storage quotas,  which creates ambiguity; .

  • Digital Downloads files assets
  • File assets
  • Theme assets / themes
  • Resource assets/media , i.e product media = photos, video, 3D
  • Line Item Properties, which customers UPLOAD as part of an order
  • limits in the API not related to assets

For Digital Downloads app it's just per-file documented:

The maximum file size is 5 GB. Uploading large files can seem to take a long time because many internet service providers give priority to downloads.

https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads 

 

 

Also see:

https://help.shopify.com/en/manual/shopify-admin/productivity-tools/file-uploads 

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


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View solution in original post

bravemind78
Tourist
6 1 1

This is an accepted solution.

Final situation , Shopify support team responded to me and they confirmed that you can download any number of files without specifying a maximum storage space, but one file should not exceed 5 GB

View solution in original post

Replies 6 (6)

Sheesh_b
Shopify Partner
506 112 115

Hi @bravemind78 

Shopify sets a file limit for line item properties of 20MB. Files under 20MB can be uploaded, but files of over 20MB will error out. If you need file uploads larger than this, we recommend getting in touch with a Shopify guru to ask if they can increase this. You can, however, have multiple upload fields added to the same product.

There are no restrictions on file type for the file uploader in Product Customizer, so you can allow whatever files you choose. These files will not count against your Shopify storage limit. Uploaded files get saved to Shopify's CDN, and while they are associated with the shop account, they are not counted towards the shop's total storage limit.

We're here to simplify website creation for those looking to establish a strong online presence. Book a meeting slot if you want to discuss. It's FREE. BOOK NOW | Try Shopify for $1 for 3 Months: Shopify Trial | Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION
bravemind78
Tourist
6 1 1

Dear @Sheesh_b 

Thank you so much  for your support,

I actually uploaded more than 20 megabytes of files using 'Digital Downloads App' and it did not give any errors and after that I made a trial order and it was successfully completed, all these operation through a Shopify partner account not a regular account, I am expected to upload files using 'Digital Downloads App', it may reach 500 GB, will there be a problem when making a transfer ownership for the store and publishing the store using the basic Shopify plan? Like Shopify may request additional cost for example, or refuse this large storage space

thank you for your support

Sheesh_b
Shopify Partner
506 112 115

This is an accepted solution.

Hey @bravemind78 

Yes, you can upload unlimited files on Shopify as I mentioned above.

 

We're here to simplify website creation for those looking to establish a strong online presence. Book a meeting slot if you want to discuss. It's FREE. BOOK NOW | Try Shopify for $1 for 3 Months: Shopify Trial | Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION

PaulNewton
Shopify Partner
6274 573 1319

This is an accepted solution.

Anecdotally using terabytes for all total files is doable, with maximum of 5GB per-file.

@bravemind78  I may need to upload Files up to 500 GB

There is a vagary in there even if the inference seems absurd, speak in concrete words with this type of stuff. Do you mean a single file that is 500GB, or need total storage of 500GB for all files. Most all asset services cannot deal with a single 500GB file, you'd need something like amazon S3 dealing in terabytes.

 

Note that if your intent is video/video-streaming shopify is not the service you want to be using for that type asset delivery, shopify is an ecommerce platform not video hosting specialists.

 

If this is critical to your business contact shopify support to attempt to try and maybe possibly get a concrete yay/nay over/under. But expect a no but yes go ahead "unlimited" vibe on matters like this.

And never forget there is no SLA contract obliging shopify to "unlimited".

 

If you have ANY hesitancy or doubts use a third party service/app to handle storage and distributes that talks in concrete terms with guarantees and use shopify as just the ecommerce part.

 

The problem is theoretically/marketingally it is unlimited there isn't supposed to be any such storage cap thus shopify is obliquely non-committal publicly about such maximums; they may talk in terms of unlimited bandwidth and unlimited bandwidth but wont jump to reflect a  given concrete number back to you, at least publicly because they can't and shouldn't.

 So you will find shopify support defaults to talking about per-item-maximums and avoids maximum storage quotas because theoretically there isn't supposed to be any for CDN asset matters; marketing-wise 😉 .

Even if you clarify you mean "total of everything" it will feel like they didn't understand the clarification and repeat the per-file maxes.

Imagine everyone thinking of shopify = infinite storage and the problem is obvious viewing it that way.

And if anyones actually hit some cap they're not talking about it in a findable way.

 

For deeper clarity there are different assets types that get be talked about on the topic of max files sizes/totals, storage quotas,  which creates ambiguity; .

  • Digital Downloads files assets
  • File assets
  • Theme assets / themes
  • Resource assets/media , i.e product media = photos, video, 3D
  • Line Item Properties, which customers UPLOAD as part of an order
  • limits in the API not related to assets

For Digital Downloads app it's just per-file documented:

The maximum file size is 5 GB. Uploading large files can seem to take a long time because many internet service providers give priority to downloads.

https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads 

 

 

Also see:

https://help.shopify.com/en/manual/shopify-admin/productivity-tools/file-uploads 

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


bravemind78
Tourist
6 1 1

thank you @PaulNewton  for your support 

 

I mean the total storage for all files 500 GB, 

 

and indeed, you are right. I sent to Shopify technical support to ask them about the maximum storage limit, and they did not answer me.
It's really obvious that it's a really vague issue
thank you

bravemind78
Tourist
6 1 1

This is an accepted solution.

Final situation , Shopify support team responded to me and they confirmed that you can download any number of files without specifying a maximum storage space, but one file should not exceed 5 GB